I learned this lesson the hard way. - Amber Kemmis - RevOps 500 Podcast S02E07
In this episode of RevOps 500, Sajeel Qureshi interviews Amber Kemmis, a seasoned expert in the HubSpot ecosystem. Amber shares her experiences and insights on the importance of regular audits, the role of checklists, and the necessity of understanding customer journeys. She discusses common mistakes made in HubSpot implementations and emphasizes the value of asking the right questions to uncover deeper insights. The conversation highlights the significance of continuous improvement and learning from mistakes in the RevOps space.
Chapters
00:00 Introduction to RevOps and HubSpot Mistakes
00:57 The Importance of Regular Audits
02:59 Learning from Major Mistakes
06:04 Creating Effective Health Checks
08:47 The Role of Checklists in Operations
12:02 Adapting to Changes in Client Needs
14:55 The Evolution of HubSpot Tools
18:00 Diagnosing Lead Generation Issues
24:49 Understanding Customer Journeys
28:19 The Importance of Journey Mapping
30:12 Uncovering Customer Needs
32:45 The Art of Asking the Right Questions
36:40 Learning from Mistakes
39:43 Common Mistakes in Client Interactions
42:54 Transformative Moments in Business
45:50 Embracing Imperfection in Business
Takeaways
Regular audits of HubSpot portals are crucial for success.
Mistakes often lead to valuable lessons in RevOps.
Checklists can help ensure all aspects of a portal are functioning properly.
Understanding customer journeys is key to improving service.
Asking the right questions can uncover deeper insights.
Common mistakes include focusing too much on technical requests.
Effective communication with clients is essential for success.
Using data to inform decisions can prevent future issues.
Automation tools can enhance visibility and efficiency.
Continuous improvement is necessary for long-term success.
LinkedIn Links
Amber Kemmis
Growth
Sajeel Qureshi
Computan
Chapters
00:00 Introduction to RevOps and HubSpot Mistakes
00:57 The Importance of Regular Audits
02:59 Learning from Major Mistakes
06:04 Creating Effective Health Checks
08:47 The Role of Checklists in Operations
12:02 Adapting to Changes in Client Needs
14:55 The Evolution of HubSpot Tools
18:00 Diagnosing Lead Generation Issues
24:49 Understanding Customer Journeys
28:19 The Importance of Journey Mapping
30:12 Uncovering Customer Needs
32:45 The Art of Asking the Right Questions
36:40 Learning from Mistakes
39:43 Common Mistakes in Client Interactions
42:54 Transformative Moments in Business
45:50 Embracing Imperfection in Business
Takeaways
Regular audits of HubSpot portals are crucial for success.
Mistakes often lead to valuable lessons in RevOps.
Checklists can help ensure all aspects of a portal are functioning properly.
Understanding customer journeys is key to improving service.
Asking the right questions can uncover deeper insights.
Common mistakes include focusing too much on technical requests.
Effective communication with clients is essential for success.
Using data to inform decisions can prevent future issues.
Automation tools can enhance visibility and efficiency.
Continuous improvement is necessary for long-term success.
LinkedIn Links
Amber Kemmis
Growth
Sajeel Qureshi
Computan
Creators and Guests
